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Expanding on the above sections "Dispatched from Charlies" and "Dispatched from our carefully selected Suppliers", please note the following. - Deliveries times vary upon the method of delivery, delivery destination, mix and quantity of products ordered. - Delivery is subject to third party couriers and force majeure,(e.g. Snow Disruption) therefore this is not a guarantee although every effort is made to ensure delivery.

- Stock availability (please be aware stock updates on our website every 4-6 hours, it is not live). - Should there be any issues with dispatching your order we will make every effort to make you aware of the issue at the earliest convenience for your review. Delivery charges will be calculated at checkout, however there may be an additional charge for delivery depending on the quantity of items purchased, the size of the item (length or width), the total weight of your order and the delivery location. Deliveries to Northern Ireland, the Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Scotland and the Outer Hebrides will incur additional delivery charges due to transport costs. After placing your order you will receive a call back (or email) reference these additional charges, should this be the case. For all methods of dispatch the following locations will take longer to be delivered: Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, the Channel Islands, all European countries.

An overview of delivery costs is below; some products that require palletized deliveries have a fixed delivery charge that is shown in the basket when ordering. Delivery information – Parcels under 30Kg Orders are processed in 3-5 working days and d ispatched as follows: Delivery Destination Method Delivery Times (Est.) Cost UK Mainland Courier Up to 3 working days £4.50 UK Offshore Courier Up to 3 working days POA ROI Courier Up to 2 working days £10.00 Europe Courier 5 -7 working days by location. Delivery information – Parcels over 30Kg (None pallet) Orders are processed in 3-5 working days and d ispatched as follows: Delivery Destination Method Delivery Times (Est.) Cost UK Mainland Courier Up to 3 working days £15-29 UK Offshore Courier Up to 3 working days POA ROI Courier Up to 2 working days POA Europe Courier 5 -7 working days POA Please note the remaining sections below including "Free Delivery and UK Orders over £75", "2 Man Delivery", "Pallet deliveries" and "Deliveries Outside of the UK". Orders over £75 have free delivery subject to the following parameters: Orders must be to the UK Mainland (excludes Highlands, Islands, Northern Ireland and due to increased transports costs certain areas of Scotland, the Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly and Outer Herbrides). The volume of goods ordered must not exceed the standard shipping carton accepted by our courier. The weight of goods ordered must not exceed the maximum shipping carton weight accepted by our courier. Certain items have a fixed delivery charge irrespective of order value. Typically, this refers to large and heavy items that are delivered on pallets, but may relate to large items (length or width) and unusually large volume items such as water butts. This is typically seen when ordering through the website. Items on promotion may have a delivery charge irrespective of order value. Very heavy or very bulky items will incur a delivery charge regardless of order value. These may be identified after your order is placed where a member of our team will contact you by phone or email. Courier, large parcel, pallet and 2 man deliveries will require a signature upon delivery, please review the "2 man delivery" section below for more information on our "2 man delivery" service. Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners. Under these circumstances, delivery charges will not normally be refunded. We regret to advise, we cannot deliver goods to an airport, dock, wharf, military establishment or container base. The delivery driver will not be able to carry the goods up or down steps, carry the goods through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. The driver will normally only be able to wheel the pallet as far as physically possible which may even be the kerbside. Our 2 man delivery courier will deliver your goods to the room of choice (where goods fit to the readily accessible room) on a prearranged day of your choosing (subject to your delivery postcode), please provide a phone number (ideally mobile) so we can arrange a convenient day of delivery (Monday-Friday). The evening before delivery you will receive a text message from our carriers to confirm an estimated 3 hour delivery window for the following day. Please note that this is for advisory purposes only which we cannot be held accountable to. On the morning of delivery you will receive a phone call to confirm your delivery is on its way. When the driver is just 30 minutes away he will call you again.

You will need to be present to sign and accept delivery of your order, please check the quantity and conditions of the goods received. Should you find any problems with the packaging ie tears, dents or holes etc, please can you sign your delivery as ‘unchecked’. Should you have any further concerns please contact us directly on T: 0345 077 0708. Please note, after 4pm on the day of booking your order delivery slot we cannot change your 2 man delivery time slot or address. If, due to exceptional circumstances you require a change to these details please contact us where we can attempt to make these arrangements for an additional charge, details below. Change of delivery address after original confirmed booking: £15 Change of delivery time after original confirmed booking: £25 Failed delivery, new redelivery charge: £30 A non-refundable cancellation charge of £30 applies on all 2 man delivery orders where a delivery time slot is booked, then changed or cancelled If you decide, for whatever reason, to cancel your order or return the goods within your 14 day approval period the delivery charge will not be refunded. If you are not present to take delivery on a pre-arranged and confirmed day, there will be an additional £30 delivery charge added to your order.

This charge becomes payable before another day is allocated for delivery. Please note, 2 man delivery products are usually quite large and you will need to check the product size and dimensions to ensure the product can pass through corridors, gates and doors to reach your desired location. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.


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