I’ve been in a store and they are just so overt about what they’re doing. They’ll walk up to somebody that works in in a store and say, “I know you can’t do anything about this,” and then they’ll walk out. Unfortunately, we’ve had to put a policy in place that they’ll be fired if they do anything.
That is heart-wrenching, gut-wrenching for me, because we had to terminate a couple employees who were with us for dozens and dozens of years. I am so concerned something is going to happen to a customer. Customers see something happening and they want to jump in and help. When people hear I came from San Francisco, they say, well, San Francisco is far worse. Almost anybody who comes in as a new CEO I would think would want to take at least six months to really focus on the business. That was what I had done in a previous pharmacy situation. They were very driven on innovation, being the first to do things. My view when I got here was that we had slipped a little on that, on the innovation side, which I think they realized. Talk about innovation, they partnered with Amazon Prime Now before any drugstore had.
George Bartell, the grandson of the founder who was the CEO until 2016: His No. The challenges of retail today are getting the customer’s attention. That’s probably top of mind for most of us in retail. When you get all these new people coming into Seattle for Amazon and Microsoft and all these places, where are they going to go? Most likely somewhere they’ve heard of, so we have to figure out, as any retailer would, how to get in front of them. You can refill a prescription on our site and that’s it. I’m not sure we should ever have a full-on Bartell e-commerce site. We’ve added an application to enable customers to see what’s in our stores. They may not be able to buy it, but they can go online and search, and they can see what’s in stores: inventory by location. We’re testing in three stores delivery of prescriptions. We’re starting off with same day, we’re going to add next day and following day so it can be a little less expensive for folks. Most pharmacies, 70ish percent of their business is the pharmacy. Bartell has always run at a lower percentage of prescriptions, which enhances the margin. When I did get promoted for the first time, I didn’t do anything differently. The CEO came up and said finally, wow, I have an executive I can kiss. I was a competitive swimmer from the time I was 10. I think the first thing any sport does is teach you discipline and consistency. I’m the daughter of Yankees, as they say in the south, but my mother and father were both brought up in boroughs of New York City. I would hate to think what I might be like if I didn’t have the Southern side to soften me. Erie Vapor Cabana is a vape shop in Erie, Pennsylvania. It is sometimes referred to as "Erie Vapor Cabana Lounge". Monday: 10:00 AM – 8:00 PM Tuesday: 10:00 AM – 8:00 PM Wednesday: 10:00 AM – 8:00 PM Thursday: 10:00 AM – 8:00 PM Friday: 10:00 AM – 8:00 PM Saturday: 10:00 AM – 8:00 PM Sunday: 12:00 – 5:00 PM. Save the trip, and save some money by shopping online at Smoke Cartel - the #1 Online Headshop & Vape Store.
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