Assist the Vitamin Manager with ordering books by maintaining the book department inventory, appearance, and reference books.G. Assist with creating product displays (for events, featured books, and company sales focuses).H. Work with the grocery and vitamin managers to make sure the items that you recommend are consistently stocked. Maintain a written list and give the list to the appropriate department managers.
Coach staff on using health supportive statements when engaging with customers.J. Keep staff informed on talking points related to upcoming events, classes, promotions, and company initiatives.K. Customer service is the primary responsibility of every employee. NHCs are considered key vitamin aisle employees, as a nutrition resource for customers as well as employees. While the NHC is considered a key vitamin aisle employee, he or she should be prepared to assist customers in any section/department of the store and may be assigned to work in other departments as needed. Greet customers as you work in the vitamin aisle.2. Serve as the store's primary source of nutrition information.3.
Educate customers and help them make informed choices.8. Engage in conversations with customers to promote sales and events.9. Promote the Nutrient to Know About with customers.10. Promote NHC classes and other store events and promotions to customers. Serve as Event Ambassador as assigned by store manager.C. Other vitamin aisle duties: the Vitamin Manager will provide the NHC with daily tasks when the NHC is scheduled for floor duty: 1. All employees are responsible for supporting cashiers and making sure customers are processed through in a timely manner. Keep in mind this is a very important aspect of customer service. Be prepared to help with bagging assistance, assisting customers to their car, and cart checks when needed.2. NHCs should use this opportunity to be a role model to other employees on how to effectively promote in-store events and their NHC services. Responsible for assigning duties to support the needs of the store.2. Responsible for creating a set schedule that must remain the same week-to-week.3. Responsible for performance evaluations and raise evaluations. Responsible for coordinating NHC training on-going position support and training, and evaluations.2. Provides input to Store Manager for performance evaluations and raise evaluations. If a store is not assigned an NHC Regional Manager, an NED representative will provide ongoing support to the NHC and will complete the NHC's annual, Health Hotline employee training, and Coaching evaluations. The overall supervisor of the NHC Program is the Executive Vice President of Natural Grocers by Vitamin Cottage. Responsible for defining the parameters of the position and defining the direction of the NHC Program.b. Will provide input to the Store Manager and NHC Regional Manager about performance for evaluation purposes. MAINTAINING NUTRITION KNOWLEDGE AND CONTINUING EDUCATION 1. The nutrition field is a dynamic one, with new information constantly coming to light. NHCs must stay current with nutrition research, nutrition information and new developments in the field. This is in addition to the education provided by the company. NHCs must complete 16 hours of Continuing Education (CE) time on the clock each year. Opportunities for CE include reading, attending seminars, listening to recommended podcasts, webinars, and networking with other nutrition professionals.2. If an NHC's degree and/or certification require continuing education to maintain the degree and/or certification, then the NHC must fulfill those requirements. NHCs are to be professional at all times and provide appropriate leadership for the staff and the store.2.
NHCs are responsible for driving store sales and promotions through employee and customer education.3.
Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work.4. Positive and calm communication with staff and customers is expected at all times.5. Cashier (Good4u Customer Care) Providing support in various departments.