During that time, I verified from my cellular data service that the public facing IP address that the U-verse service is still holding was responding during that time. Of course, if I switched my router to the U-verse gateway, I'd be running off its 3Mbps service, but at least that's unmetered, unlike my data plan. Since then, I have received a number of emails offering service, two robocalls to my listed cell phone from the same number (never left voice mail, call registries list it as Charter trying to upsell TV service, I have since blocked the number in my phone), and even two or three snail mails. One of the snail mails wanted me to sign up for Charter Business Internet and Phone, which I believe I read requires a registered business to apply, something I don't have. Another was stuffed with fake credit cards offering me up to $500 to break a contract with the DirecTV service they assume I'm currently using.
(My parents are still subscribed to U-verse for TV and Phone, as well as the bare minimum Internet speed.) 2015-Jun-4 3:14 pm. This sounds alot like if they wish to get access to install monitoring software on any device, they can if you agree to the terms. Far too vague, in effect if they wished, they could access your premises even when you are not home? So if one has an issue with bad lines outside of the subscribers property and calls too often due to outages or inconsistent service and says they will cancel if things aren't cleared up is a violation at their discretion? Could be maliciously changed at any given time if a subscriber installs any network security equipment that prohibits intrusions that may or may not be initiated by Charter. For example stated here: So to get service, we agree to be spied on if they so choose? Again too vague, does not set a reasonable expectation of what is excessive. Do we not PAY for unlimited bandwidth according to advertisements? The bolded "or"s make this pretty damaging to people who work from home, and/or remote admin servers elsewhere.
So using an ssh tunnel for secure admin access to a hosted server is against this TOS? As well as privately ran development servers for any form of software like game servers or anything on a gitrepo that needs collaborative assistance as a hobby (read HOBBY as that is not business related, hobbies are residential). I am ignoring the phone and cable tv section as I do not have those services. But as you see here, there are bits that are questionable. These companies get away with this crap more and more as time goes on. What if a customer owned security device connects to an external monitoring service while the homeowner is on vacation and the DNS redirection or HTTP intercepts stop that from functioning? Do you think people will be happy when they find out their DropCam quit functioning because Charter wanted a click on some form three months after they signed-up. Three months after they sign the same damned thing on the installer's clipboard? Insipid legal nonsense made even more ridiculous in that disagreements are forced to arbitration anyway! Again, the internet service they sell to residential customers isn't just for watching cat videos on YouTube and playing on Facebook. And given that on a technical level it is the same facilities used for their business services, it shows a disconnect from reality by those who make these decisions. Quit making apologies for stupid corporate behavior. Access to Subscriber Premises: Subscriber authorizes Charter and its employees, agents, contractors and representatives to access and otherwise enter the Subscriber's premises to install, inspect, maintain and/or repair the Equipment and, upon the termination of Service, to remove the same from the premises. Charter's failure to remove its Equipment shall not be deemed an abandonment thereof. If the installation and maintenance of Service are requested at Premises that, in Charters sole discretion, are or may become hazardous or dangerous to our employees, the public or property, Charter may refuse to install and maintain such Service. [/code] Far too vague, in effect if they wished, they could access your premises even when you are not home? Subscriber threatened or harassed any Charter employee, agent, contractor or representative; vi. the amount of technical support required to be provided to Subscriber is excessive as determined in the sole discretion of Charter. [/code] So if one has an issue with bad lines outside of the subscribers property and calls too often due to outages or inconsistent service and says they will cancel if things aren't cleared up is a violation at their discretion? [code] Excessive use of bandwidth that in Charters sole opinion, places an unusually large burden on the network or goes above normal usage. Charter has the right to impose limits on excessive bandwidth consumption via any means available to Charter. [/code] Again too vague, does not set a reasonable expectation of what is excessive. Do we not PAY for unlimited bandwidth according to advertisements? That doesn't make it right but they all have two definitions of "unlimited", one is the marketing definition which is what everyone else thinks of when they hear the word "unlimited" and the other is the TOS/AUP definition which is defined in your code block there. The fact is though, no one can truly offer anything "unlimited" as there is no such thing as an infinite hard drive or infinite Ethernet link.
Everything has a finite amount and while those amounts may be enormous compared to what the end user has, that gives the marketing people the ability to say it's "unlimited" as it's unlikely the average user will ever come close to hitting the limit. As for not disclosing what they define as excessive, that's strategy on their part. Sure there are those that won't make any changes one bit on their daily usage but if they were to say that 3 TB transferred monthly was their threshold, there are probably more than a few people that would use 2.9 TB a month when previously they never went over 1 TB.
Maybe they wanted to use that amount all along but didn't know they could (and if just a few do it, they can certainly get away with it), but some will do it just out of pure spite.