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You are only eligible for a refund if the carrier fails to show up during the specified day for a pickup. Carrier shows up during the specified day of pickup. Order, Confirmation, or USPS TrackingВ® Number for the shipment(s) you would like refunded Reason for the refund request Additional details you may have to help with processing.

When your request is processed, you will get an email explaining the result. Refund requests are normally processed within 2-3 business days. If USPS needs more information to process your request, it will take longer than 2-3 business days. If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card. Premium Forwarding Service Residential (PFS-Residential ® ) refunds can be requested online and at the Post Office, depending where you set up the service. If you set up your PFS-Residential service on USPS.com, you can request a refund online. If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office. Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded Reason for the refund request. When your request is processed, you will get an email explaining the result.

Refund requests are normally processed within 2-3 business days. If USPS needs more information to process your request it will take longer than 2-3 business days. If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card. Enrollment fee Weekly shipping fees, unless pre-paid and unused Delayed shipments PFS-Residential Terms & Conditions. Premium Forwarding Service Local ™ (PFS-Local ™ ) forwards mail from a PO Box ™ to a local street address. Prepaid containers that are unused at the end of the service period. Your number of no mail days must be greater than the number of unused containers. At minimum, you must provide the following information: Order, Confirmation, or Tracking Number for the shipment(s) you would like refunded Reason for the refund request. Refund requests for PFS-Local orders purchased online through The Postal Store ® are submitted online. If your request is approved, your refund will be credited to the method of payment used. It may take up to 2 billing cycles for the refund to appear on your account. Enrollment fee (unless customer is ineligible for service) Container fee for used containers Delayed shipments PFS-Local Terms & Conditions. If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store ® . To verify your address online, USPS matches your credit card billing address to your old or new address. To do this, we submit a small charge ($1.05) to your credit card company. Only change of address requests made on the official USPS Change of Address website are eligible for refunds. If approved, $1.05 will be credited to the credit card charged. EDDM Retail refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off. If you created and paid for an order on the EDDM ® website, but did not drop it at the Post Office, you can request a refund through your Order History.

Refunds will be posted to your credit card within 3 – 5 days. If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History. If you canceled your order after it was accepted at the Post Office, request a refund by calling 1-877-747-6249. Refunds are processed manually and should be finished within seven days. Orders Placed Online & Paid for at the Post Office. If you began your EDDM order online but paid for at the Post Office, you will need to request a refund at the Post Office where you paid. Approved refunds are paid in different ways depending on the service and how you applied. Approved online refunds will receive a check by mail. Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order. Approved Click-N-Ship refunds are credited to the original payment account.

Business customers who applied for a refund online will be refunded by check, not credited back to their account. Business customers who applied for a refund at a USPS Retail ® location will receive a credit to their USPS Corporate Account (USPSCA). If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision. If you need your packages delivered overnight, Priority Mail Express is a great option!

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