You can request refunds for Priority Mail Express and certain extra services online. You can apply for a refund in person at the Post Office ™ . Businesses applying online may upload files with up to 1,000 individual tracking numbers. Check How to Apply details for when to apply, what you'll need, and what is eligible for a refund.
For detailed eligibility information, see the Domestic Refunds - Eligibility Details (DMM 604.9.2) Learn how easy the online process can be. Priority Mail Express (PME) service comes with a money-back guarantee based on its service features. Each USPS Tracking Number ® can only be used for one refund request. You must combine refunds for Priority Mail Express ® and related extra services into a single refund request. 2 to 30 days after the mailing date for Priority Mail Express without extra services. 10 to 30 days after the mailing date if an extra service was purchased with Priority Mail Express.
Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. If you paid for Priority Mail Express service on USPS.com, you must request a refund online. If you paid for Priority Mail Express service at a Post Office, you must request your refund at that Post Office. Some extra services, such as Signature Confirmation™, are refundable if the service wasn't performed according to its service features. 10 to 60 days after the mailing date for general extra services. 10 to 30 days after the mailing date if the extra service is purchased with Priority Mail Express. Postage and Extra Services Refunds - Eligibility Details (DMM 604.9.2) What You Need. If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service. These service refunds can be requested online: Certified Mail ® Return Receipt (paper and electronic) Signature Confirmation USPS Tracking ® for USPS Marketing Mail™ Request Extra Services RefundFind a Post Office. Unused Click-N-Ship (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date). Labels that have not been scanned by the postage system. Labels created within the past 30 days of label print date. Where you see, Track Labels, select Refund Labels from the dropdown list. If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email: User Name Click-N-Ship account number Label number Transaction number and date. Refunds for new, unused PO Boxes and existing PO Boxes are handled differently. If you already have PO Box keys: Request a pro-rated refund for unused time in your PO Box service agreement. Apply for a refund at the Post Office where the PO Box is located. You may request a refund online if you applied online and: Have not used the PO Box. Made your request within 30 days of your original payment. Contact Internet Customer Care Center (ICCC) USPS Package Intercept. The USPS Package Intercept ® fee ($14.10) plus any applicable postage charge may be refundable if the shipment was not intercepted.
Order, Confirmation, or USPS TrackingВ® Number for each of the shipment(s) for which you would like refunded Reason for the refund request Additional details you may have to help with processing. When your request is processed, you will get an email explaining the result.
Refund requests are normally processed within 2-3 business days. If USPS needs more information to process your request, it will take longer than 2-3 business days. If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.